Job Opening

Technical Support Associate needed-Dayshift

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2021-01-05
Job Location Davao City
Company Information Torch Solutions
Davao City, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR solutions. We supply employers with high quality and efficient workforce in time and contribute to the client’s success through people
Job Description - Ability to handle phone calls from clients, have a good understanding of the IT issues the client is facing and provide good phone support - Ability to reply emails and reply professionally - Ability to read, understand customer email content - Experience in conducting remote support sessions with the user (TeamViewer) - Needs to know when to escalate issues to senior network engineers when it is beyond your scope - Ability to learn new technologies fast and be involved in managing telephone VoIP and PBX phone systems (training provided)
Job Qualifications - Candidate must possess at least a Bachelor/ College Degree in Information Technology/ Computer Engineering

- Ability to communicate well in English orally and in writing

- Excellent organizational skills and flexible working capacity

- Basic networking knowledge is required

- Ability to troubleshoot basic end to end networking issues

- Ability to set up router and network switch

- CCNA (Switching and Routing) knowledge is an added Bonus

- Experience with Windows/ Mac operating Systems

- Software installation/uninstallation

- Driver installation/ uninstallation

- Able to install printers

- Ability to set up email accounts

- Experience with LINUX operating systems (command line) is an added bonus
Highest Education Attainment At least Vocational Graduate
How to apply to this job For easy and fast processing of your application kindly send your
Name/phone number/Location to 09652986024
Note: Please keep your lines open for your phone interview

Contact Info
Contact Phone : 09652986024 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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